Privacy Policy
At CASNELA, we respect your privacy and are committed to protecting the personal information you provide when using our website, shopping with us, or communicating with our team.
This Privacy Policy describes how we collect, use, disclose, and otherwise process your personal information when you visit casnela.com, use our services, make a purchase or other transaction, interact with our advertisements, contact customer support, or otherwise communicate with us.
Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge the privacy practices described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you.
Personal information does not include information that has been collected anonymously or appropriately de-identified so that it cannot reasonably identify you.
Depending on how you interact with CASNELA, where you live, your privacy choices, and applicable laws, we may collect or process information including:
• Contact information, including your name, email address, telephone number, billing address, and shipping address.
• Account information, including login credentials, preferences, saved addresses, and account settings where applicable.
• Transaction information, including products viewed, added to cart, purchased, returned, exchanged, or cancelled, order history, payment status, and transaction identifiers.
• Payment-related information processed through third-party payment providers. We generally do not directly store complete payment card numbers or card security codes.
• Customer service information, including messages, order details, product information, photographs, and other information you voluntarily provide when contacting us.
• Device information, including device type, browser type, operating system, IP address, network information, and certain device or online identifiers.
• Usage information, including pages and products viewed, search activity, referring URLs, shopping-cart activity, checkout activity, website interactions, and date and time of visits.
• Advertising and attribution information, including advertising interactions, conversion events, campaign information, and related identifiers where permitted by applicable law.
• Cookie and privacy preference information, including consent choices and applicable browser or device privacy signals.
Personal Information Sources
We may collect personal information:
• Directly from you when you place an order, create an account, contact us, subscribe to communications, or otherwise provide information to us.
• Automatically through our website using cookies, pixels, scripts, tags, local storage, server logs, and similar technologies.
• From Shopify and other service providers that support our website and business operations.
• From payment processors and payment service providers.
• From shipping, warehouse, fulfillment, and logistics providers.
• From advertising, analytics, attribution, and measurement providers.
• From fraud-prevention, security, and risk-management providers.
• From other business partners or third parties where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us and which services you use, we may process personal information for the following purposes.
Provide and Improve the Services
We may use personal information to:
• Operate the website
• Process transactions
• Fulfill orders
• Arrange shipping
• Provide tracking information
• Maintain shopping-cart functionality
• Manage accounts
• Facilitate returns and exchanges
• Respond to customer requests
• Improve website performance and customer experience
Payments and Transactions
We may use personal information to:
• Process and confirm payments
• Maintain transaction records
• Prevent payment fraud
• Manage refunds and cancellations
Payment information is processed through secure third-party payment providers.
Marketing and Advertising
Where permitted by applicable law, we may use personal information to:
• Measure advertising performance
• Attribute purchases and other events to advertising campaigns
• Understand customer interactions with advertisements
• Improve advertising activities
• Send promotional communications
You may manage applicable marketing preferences through available options provided in our communications.
Analytics and Website Improvement
We may analyze website interactions, traffic, product views, search activity, shopping behavior, and related information to:
• Understand how customers use our website
• Improve website functionality
• Improve product presentation
• Enhance customer experience
Security and Fraud Prevention
We may use personal information to:
• Detect and prevent fraudulent activity
• Investigate unauthorized transactions
• Protect website security
• Respond to security incidents
• Prevent misuse of our services
Communicating With You
We may use your information to:
• Provide customer support
• Respond to questions
• Send order confirmations
• Provide shipping updates
• Communicate about returns, refunds, or account matters
Legal and Compliance Purposes
We may process personal information to:
• Comply with applicable laws and regulations
• Meet tax and accounting requirements
• Respond to lawful requests from authorities
• Protect legal rights and interests
Cookies and Similar Technologies
Like many online businesses, CASNELA uses cookies and similar technologies to operate, maintain, and improve our website.
Cookies are small text files stored on your device when you visit a website. They allow websites to recognize your browser, remember preferences, improve functionality, and understand how visitors interact with online services.
We may use:
• Essential cookies required for website operation
• Functional cookies that remember preferences and settings
• Analytics cookies that help us understand website performance and usage
• Advertising cookies that help measure and personalize marketing activities
• Security cookies used for fraud prevention and website protection
Cookies may be provided by:
• CASNELA
• Shopify
• Analytics providers
• Advertising partners
• Other service providers supporting our website operations
You may be able to manage cookie preferences through your browser settings or available cookie-management tools.
Please note that disabling certain cookies may affect website functionality, including shopping-cart features, checkout processes, or personalized experiences.
Advertising and Analytics Technologies
CASNELA may use third-party analytics, advertising, and measurement technologies to better understand customer interactions and improve our services.
These technologies may collect information such as:
• Pages visited
• Products viewed
• Website interactions
• Advertising engagement
• Purchase activity
• Device and browser information
• Approximate location information derived from IP addresses or similar technologies
This information may be used to:
• Measure advertising effectiveness
• Understand customer preferences
• Improve website experiences
• Optimize marketing campaigns
• Provide more relevant content where permitted by applicable law
Third-party providers may process information according to their own privacy policies.
App and Third-Party Tracking Technologies
Some third-party applications, integrations, or advertising services connected to our website may use tracking technologies to support functions such as:
• Analytics
• Advertising measurement
• Fraud prevention
• Customer communication
• Website optimization
These third parties may collect information through cookies, pixels, scripts, software development kits, or similar technologies.
CASNELA does not control the independent privacy practices of third-party providers.
We encourage you to review the privacy policies of applicable third-party services to understand how they collect and process information.
How We Disclose Personal Information
We may disclose personal information to trusted third parties for legitimate business purposes, including:
Shopify and Ecommerce Service Providers
We use Shopify as our ecommerce platform.
Shopify may process personal information necessary to support:
• Website hosting
• Checkout functionality
• Order management
• Payment processing support
• Customer accounts
• Website security
• Analytics and related services
Payment Providers
Payment information may be shared with payment processors and financial institutions to:
• Process transactions
• Verify payments
• Prevent fraud
• Complete refunds
Shipping and Fulfillment Providers
We may share information with shipping carriers, warehouses, fulfillment partners, and logistics providers to:
• Prepare orders
• Deliver products
• Provide tracking information
• Resolve delivery issues
Customer Support Providers
We may use service providers to assist with:
• Customer communication
• Order inquiries
• Support requests
• Service management
Advertising and Analytics Partners
Where permitted by law, we may share certain information with advertising and analytics providers to:
• Measure campaign performance
• Understand customer interactions
• Improve marketing activities
• Provide relevant advertising experiences
Legal and Security Purposes
We may disclose information when reasonably necessary to:
• Comply with legal obligations
• Respond to lawful requests
• Protect our rights or property
• Prevent fraud or abuse
• Protect customers and website security
Relationship With Shopify
CASNELA uses Shopify to provide and support our online store infrastructure.
Shopify may process personal information related to your interactions with our website, including information necessary for:
• Website operation
• Checkout processing
• Payment-related services
• Order management
• Customer account functionality
• Security monitoring
Information processed through Shopify may be subject to Shopify’s own privacy policies and practices.
For more information about how Shopify processes personal information, please review Shopify’s privacy information directly through Shopify’s official resources.
International Data Processing and Transfers
CASNELA operates an international ecommerce business.
Depending on your location and the services used, your personal information may be processed, stored, or transferred in countries outside your country of residence.
These transfers may involve:
• Shopify
• Payment processors
• Shipping providers
• Analytics providers
• Advertising partners
• Customer support providers
Where required by applicable law, we take reasonable steps to ensure appropriate protections are applied when personal information is transferred internationally.
Targeted Advertising and Privacy Choices
CASNELA may work with advertising and analytics partners to help us understand customer interests, measure advertising performance, and improve marketing experiences.
Depending on applicable law and your location, these activities may involve the processing of information such as:
• Website activity
• Product interactions
• Advertising engagement
• Device information
• Online identifiers
• Purchase-related events
You may have certain choices regarding targeted advertising and the use of certain technologies.
Depending on your location, you may be able to:
• Adjust cookie preferences through available cookie settings
• Disable certain browser-based tracking technologies
• Manage advertising preferences through third-party advertising platforms
• Use available privacy controls provided by your device or browser
Please note that choosing to limit certain tracking technologies may not stop all advertising. You may continue to see general advertisements that are not based on your interests.
Marketing Communications
If you choose to receive marketing communications from CASNELA, we may send information about:
• New product collections
• Special offers
• Promotions
• Seasonal updates
• Brand news
• Shopping recommendations
You may unsubscribe from marketing emails at any time by:
• Clicking the unsubscribe link included in our marketing emails
• Updating your communication preferences where available
• Contacting our customer support team
Please note that even if you unsubscribe from promotional communications, we may still send necessary service-related messages, including:
• Order confirmations
• Shipping updates
• Delivery notifications
• Return or refund communications
• Important account or service information
Third-Party Websites and Services
Our website may contain links to third-party websites, applications, or services.
These third parties may include:
• Payment providers
• Social media platforms
• Advertising services
• Analytics providers
• Other external websites
CASNELA is not responsible for the privacy practices, security measures, or content of third-party websites.
When you access a third-party website or service, we recommend reviewing its privacy policy before providing personal information.
Children's Privacy
CASNELA products and services are intended for general consumers and are not directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate authorization, please contact us.
If we become aware that we have collected personal information from a child in circumstances where such collection is not permitted, we will take reasonable steps to delete the information.
Security of Your Information
CASNELA takes reasonable measures designed to protect personal information from unauthorized access, disclosure, alteration, or misuse.
These measures may include:
• Secure ecommerce infrastructure
• Payment security procedures
• Access controls
• Fraud-prevention systems
• Reasonable technical and organizational safeguards
However, no method of electronic transmission, storage, or processing can be guaranteed to be completely secure.
You are also responsible for protecting your own account information, including:
• Keeping passwords confidential
• Using secure devices and networks
• Avoiding sharing account credentials with others
Data Retention
CASNELA retains personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
• The purpose for collecting the information
• Legal and regulatory requirements
• Accounting obligations
• Dispute resolution needs
• Security and fraud-prevention requirements
• Business operational needs
When personal information is no longer required, we take reasonable steps to delete, anonymize, or securely store it according to applicable requirements.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information.
These rights may include:
• Requesting access to personal information we hold about you
• Requesting correction of inaccurate information
• Requesting deletion of personal information
• Requesting information about how your data is processed
• Restricting or objecting to certain processing activities
• Requesting a copy of your personal information where applicable
• Withdrawing consent where processing is based on consent
To exercise applicable privacy rights, please contact us using the information provided below.
We may need to verify your identity before completing certain requests.
United States Privacy Rights
If you are located in certain U.S. states, you may have additional privacy rights under applicable state privacy laws.
Depending on applicable law, these rights may include:
• The right to know what personal information is collected, used, or disclosed
• The right to request access to personal information
• The right to request deletion of personal information
• The right to request correction of inaccurate information
• The right to opt out of certain data processing activities where applicable
• The right to non-discrimination for exercising privacy rights
To submit a privacy request, please contact:
Email: service@casnela.com
Please include sufficient information for us to verify your request.
CASNELA will respond to privacy requests in accordance with applicable laws and required timelines.
European Economic Area (EEA), United Kingdom, and Other Regions
If you are located in jurisdictions with additional privacy protections, including the European Economic Area or the United Kingdom, you may have additional rights regarding your personal information.
These rights may include:
• Access to personal information
• Correction of inaccurate information
• Deletion of information
• Restriction of processing
• Objection to certain processing activities
• Data portability where applicable
• Withdrawal of consent
Where applicable, you may also have the right to submit a complaint to your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
• Our business practices
• Website functionality
• Technology and service providers
• Legal or regulatory requirements
• Privacy protection standards
When we update this Privacy Policy, we will revise the “Last Updated” date shown at the beginning of this page.
Where required by applicable law, we may provide additional notice regarding material changes.
We encourage you to review this Privacy Policy periodically to stay informed about how CASNELA collects, uses, and protects personal information.
Your continued use of our website after updates are posted means that you acknowledge the updated Privacy Policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, your personal information, or our privacy practices, please contact us.
Brand: CASNELA
Website:
casnela.com
Legal Entity:
Hainan Jintu Technology Co., Ltd.
Unified Social Credit Code:
91460000MAEEDUEFXM
Registered Address:
19B, 19/F, Longteng Pavilion, No.24 Fengxiang Subdistrict Office, Qiongshan District, Haikou City, Hainan Province, China
Customer Support Email:
service@casnela.com
Phone:
+86 19907795717
When contacting us regarding a privacy request, please provide:
• Your full name
• Email address used on our website (if applicable)
• Details of your request
• Any additional information needed to help us identify your account or interaction with CASNELA
For security reasons, please do not send:
• Complete credit card numbers
• CVV/security codes
• Online banking passwords
• Account passwords
through email or customer support messages.
CASNELA and Your Privacy
CASNELA is committed to creating a trustworthy online shopping experience through responsible information practices, transparent communication, and secure service.
We collect and use personal information only for legitimate business purposes, including providing products, processing orders, improving customer experiences, maintaining website security, and supporting reliable customer service.
By combining thoughtfully designed glassware, tableware, and tabletop décor with responsible customer care, we aim to build long-term trust with customers around the world.
CASNELA
Refined Tabletop Essentials for Modern Living.
Design. Function. Detail. Everyday Beauty.