Terms and Conditions
These Terms and Conditions (“Terms”) apply to purchases made through casnela.com.
casnela.com is operated by:
Hainan Jintu Technology Co., Ltd.
By placing an order through our website, you acknowledge that you have read, understood, and agree that your purchase is subject to these Terms and any other applicable policies made available on casnela.com.
Scope of These Terms
These Terms apply to purchases of products offered through casnela.com.
Additional policies may also apply to your purchase, including:
• Shipping Policy
• Return & Refund Policy
• Payment & Security Policy
• Privacy Policy
• Terms of Use
• Product Support & Warranty Information
Where applicable, these policies should be read together with these Terms.
Product Information
We make reasonable efforts to present product descriptions, materials, dimensions, colors, finishes, photographs, functionality, pricing, and availability accurately.
CASNELA products may include:
• Glassware
• Tableware
• Serving pieces
• Decorative tabletop objects
• Dining accessories
• Other home and tabletop products
However, actual product appearance may vary slightly due to:
• Screen or display settings
• Lighting conditions
• Photography
• Manufacturing tolerances
• Material characteristics
• Surface finish variations
• Handcrafted details
• Product batch differences
• Packaging or design updates
Products featuring glass surfaces, textured finishes, transparent materials, decorative elements, handcrafted characteristics, or unique design details may vary slightly in:
• Shape
• Color
• Texture
• Transparency
• Surface appearance
• Decorative details
Such minor variations may be part of normal manufacturing processes and do not necessarily constitute a defect.
We reserve the right to correct errors, update product information, revise availability, or modify website content where reasonably necessary.
If a material error affects an order that has already been placed, we may contact you regarding available options or cancel the affected item and issue an appropriate refund.
Product Requirements
Certain CASNELA products may include or require specific:
• Product materials
• Assembly instructions
• Care requirements
• Usage recommendations
• Cleaning instructions
• Product-specific precautions
Customers are responsible for reviewing applicable product information before purchasing or using an item.
Product construction, materials, finishes, dimensions, and decorative details may vary between products or versions.
Customers should review the stated:
• Product dimensions
• Materials
• Intended use
• Care information
• Product specifications
before completing a purchase.
Orders and Acceptance
After you submit an order, you may receive an automated order confirmation.
This confirmation acknowledges that we have received your order but does not necessarily constitute final acceptance or confirmation that the order has shipped.
We reserve the right to refuse, limit, verify, or cancel an order where reasonably necessary, including circumstances involving:
• Payment authorization failure
• Suspected fraud
• Unauthorized payment activity
• Inventory limitations
• Incorrect pricing or product information
• Shipping restrictions
• Duplicate or unusual orders
• Suspected unauthorized resale
• Abuse of promotions
• Legal or regulatory restrictions
• Other circumstances preventing reasonable fulfillment
If an order is canceled after payment has been successfully charged, an appropriate refund will be issued to the original payment method or another method permitted by the applicable payment provider.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible:
Email:
service@casnela.com
We will make reasonable efforts to assist before fulfillment begins.
However, we cannot guarantee that changes or cancellations can be made once an order has entered:
• Processing
• Product preparation
• Quality inspection
• Protective packaging
• Fulfillment
• Shipping preparation
• Dispatch
If an order has already shipped, the applicable Return & Refund Policy may apply.
Prices and Availability
All prices displayed on casnela.com are shown in U.S. dollars (USD) unless otherwise stated.
Prices, product availability, product descriptions, and promotions may change at any time without prior notice.
The price charged for an order will generally be the price displayed at checkout before payment is completed, unless an error occurs or another adjustment is required under applicable law.
CASNELA reserves the right to correct pricing, product information, availability, or website errors.
If a pricing or product information error affects an order that has already been placed, we may contact you to confirm whether you wish to continue with the purchase at the corrected price or cancel the affected order.
If cancellation is required, any applicable payment will be refunded according to our refund procedures.
Taxes and Other Charges
Applicable taxes, duties, shipping fees, or other charges may be displayed during checkout where required or supported.
Depending on your location, international orders may be subject to:
• Import duties
• Customs fees
• Brokerage charges
• Local taxes
• Other government-imposed charges
Unless otherwise stated during checkout or required by applicable law, these charges are generally the responsibility of the recipient.
CASNELA does not control customs processing times, government charges, or fees imposed by local authorities, carriers, or payment providers.
Payment
Available payment methods will be displayed during checkout.
Payment options may vary depending on:
• Your location
• Selected currency
• Device
• Order value
• Available payment providers
Orders are subject to payment authorization, verification, and security review.
Your payment provider, bank, card issuer, or financial institution may:
• Approve or decline transactions
• Request additional verification
• Apply transaction restrictions
• Place temporary authorization holds
• Require additional security confirmation
CASNELA does not control the approval decisions, verification processes, or authorization timelines of independent financial institutions or payment providers.
If payment cannot be successfully authorized, your order may not be completed.
Promotions and Offers
CASNELA may offer promotions, discounts, special pricing, or other promotional programs from time to time.
Promotional offers may be subject to specific terms, including:
• Expiration dates
• Eligibility requirements
• Minimum purchase requirements
• Product exclusions
• Geographic restrictions
• Usage limitations
Unless otherwise stated:
• Promotional codes must be entered before checkout is completed
• Discounts cannot generally be applied retroactively
• Promotional offers cannot be exchanged for cash
• Multiple promotional offers may not be combined
The specific terms displayed with each promotion will apply.
Shipping and Delivery
Shipping information, available delivery methods, and applicable shipping costs will be displayed during checkout.
For detailed information regarding:
• Order processing times
• Estimated delivery periods
• Tracking information
• International shipping
• Delivery delays
• Damaged shipments
please review our Shipping Policy.
Delivery times are estimates only and do not constitute guaranteed delivery dates.
Shipping delays may occur due to circumstances outside our reasonable control, including:
• Carrier delays
• Customs procedures
• Weather conditions
• Public holidays
• Transportation interruptions
• Peak shipping periods
• Local delivery restrictions
CASNELA is not responsible for delays caused by circumstances beyond our reasonable control.
Fragile Product Handling
Certain CASNELA products may include fragile materials, including:
• Glass surfaces
• Transparent glass components
• Decorative finishes
• Delicate tabletop pieces
• Specialty design elements
Customers should handle products carefully after delivery.
We recommend:
• Opening packages carefully
• Avoiding sharp tools near products
• Checking items before use
• Following product care instructions
• Keeping original packaging until the order has been inspected
If your product arrives damaged, please contact us according to our Return & Refund Policy or applicable product support procedures.
Returns and Refunds
Returns, exchanges, and refunds are governed by our Return & Refund Policy.
Before requesting a return, please review:
• Return eligibility requirements
• Applicable return periods
• Product condition requirements
• Refund procedures
• Customer responsibilities
Certain products may not be eligible for return where permitted by applicable law or due to product condition requirements.
Approved refunds are generally issued to the original payment method used for purchase.
Processing times may vary depending on your bank, payment provider, or financial institution.
Damaged, Defective, or Incorrect Products
CASNELA carefully prepares and inspects products before shipment.
If your order arrives:
• Damaged
• Defective
• Incorrect
• Missing components
• Different from the product ordered
please contact our customer support team as soon as reasonably possible after delivery.
To help us review your request, please provide:
• Order number
• Full name and email address
• Description of the issue
• Clear photographs of the product
• Photographs of the packaging
• Shipping label photographs where applicable
• Additional information or video if helpful
For products involving glass, delicate finishes, or decorative elements, please keep the original product and packaging until your request has been reviewed.
Depending on the circumstances, available solutions may include:
• Replacement product
• Replacement component where available
• Store credit
• Refund
• Other appropriate resolution
The applicable solution will depend on the nature of the issue, product availability, and applicable policies.
Product Care and Use
CASNELA products are designed for intended household use.
Customers are responsible for using products according to applicable instructions, care recommendations, and safety guidance.
To help maintain your products, we recommend:
• Following included care instructions
• Handling glassware and delicate items carefully
• Avoiding unnecessary impact or dropping
• Using appropriate cleaning methods
• Avoiding exposure to unsuitable temperatures or environments
• Storing products properly when not in use
Damage caused by misuse, improper handling, accidents, unauthorized modifications, or failure to follow care instructions may not be covered under applicable policies.
For specific products, please refer to the care information provided with the item or product description.
Warranty
Certain CASNELA products may be covered by applicable warranty protection.
Warranty coverage may apply to qualifying issues such as:
• Manufacturing defects
• Product construction issues
• Functional problems occurring during normal intended use
Warranty coverage generally does not apply to:
• Accidental damage
• Breakage caused by impact or improper handling
• Normal wear and tear
• Damage caused by misuse
• Improper cleaning or maintenance
• Unauthorized repairs or modifications
• Damage occurring outside the applicable warranty period
For detailed warranty information, please review our applicable warranty policy or contact customer support.
Personal Use Only
CASNELA products are intended for personal household use.
Unless otherwise agreed in writing, purchases made through casnela.com are intended for individual customers and not for:
• Unauthorized resale
• Commercial redistribution
• Bulk purchasing for resale purposes
• Unapproved business use
We reserve the right to refuse or cancel orders that appear to involve unauthorized resale, unusual purchasing patterns, or misuse of our services.
Prohibited Activities
When using casnela.com, you agree not to:
• Violate applicable laws or regulations
• Provide inaccurate or misleading information
• Attempt unauthorized access to our website or systems
• Interfere with website functionality or security
• Use automated systems to collect website content without permission
• Engage in fraudulent activity
• Misuse promotional offers
• Infringe intellectual property rights
• Use our products or services for unlawful purposes
CASNELA reserves the right to restrict access, cancel orders, or take appropriate action where necessary.
Intellectual Property
All content available on casnela.com, including but not limited to:
• Brand names
• Logos
• Product images
• Product descriptions
• Website design
• Text content
• Graphics
• Marketing materials
• Original visual assets
is owned by or licensed to CASNELA and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, copy, display, publish, or use our content without prior written permission.
Unauthorized use of CASNELA intellectual property is prohibited.
Third-Party Services
CASNELA may use third-party services to support website operations, including:
• Payment processing
• Shipping services
• Analytics tools
• Advertising platforms
• Customer support systems
• Ecommerce technology providers
These third-party services may operate under their own terms, conditions, and privacy policies.
CASNELA is not responsible for the independent practices, availability, or performance of third-party services.
Electronic Communications
When you visit casnela.com, place an order, contact us, or communicate with our team electronically, you consent to receive electronic communications from us.
These communications may include:
• Order confirmations
• Shipping notifications
• Customer service responses
• Policy updates
• Transaction-related information
Electronic communications satisfy any legal requirement that such communications be provided in writing where permitted by applicable law.
Privacy
Your use of casnela.com is also subject to our Privacy Policy.
Our Privacy Policy explains:
• Information we collect
• How information is used
• How information is protected
• How you may exercise applicable privacy rights
By using our website, you acknowledge that you have reviewed our Privacy Policy.
Disclaimer
The information, products, and services provided through casnela.com are offered on an “as available” and “as provided” basis, except where otherwise required by applicable law.
CASNELA makes reasonable efforts to ensure that website information, product descriptions, images, and pricing are accurate.
However, we do not guarantee that:
• Website content will always be complete, accurate, or error-free
• Product availability will remain unchanged
• Website access will always be uninterrupted
• Technical issues will never occur
• All product variations can be represented exactly through digital images
Due to differences in screens, lighting, photography conditions, materials, and manufacturing processes, actual products may differ slightly from images displayed online.
Minor variations in:
• Color
• Texture
• Shape
• Finish
• Material appearance
• Decorative details
do not necessarily indicate a product defect.
Limitation of Liability
To the maximum extent permitted by applicable law, CASNELA and its owners, employees, affiliates, partners, service providers, and representatives shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from:
• Use or inability to use our website
• Purchase or use of products
• Website interruptions or technical issues
• Shipping delays caused by third parties
• Unauthorized access or security incidents beyond reasonable control
• Loss resulting from misuse of products
• Third-party services or platforms
Our liability relating to any product purchase shall generally be limited to the amount paid for the specific product or order giving rise to the claim, except where such limitation is not permitted under applicable law.
Nothing in these Terms is intended to limit any rights that cannot legally be limited or excluded.
Force Majeure
CASNELA shall not be responsible for delays, failures, or interruptions caused by circumstances beyond our reasonable control.
Such circumstances may include:
• Natural disasters
• Severe weather conditions
• Transportation interruptions
• Carrier delays
• Customs delays
• Government actions
• Labor disruptions
• Supply chain interruptions
• Internet or technical failures
• Public emergencies
• Other events outside our reasonable control
During such circumstances, we will make reasonable efforts to continue providing services and fulfill obligations where possible.
Consumer Rights
These Terms are provided in addition to any rights you may have under applicable consumer protection laws.
Nothing in these Terms is intended to exclude, restrict, or replace mandatory consumer rights that cannot legally be waived.
Your rights may vary depending on your location and applicable laws.
Governing Use of Website
By accessing or using casnela.com, you agree to use the website responsibly and in accordance with:
• These Terms and Conditions
• Applicable laws and regulations
• Our Privacy Policy
• Other applicable store policies
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
Changes to These Terms
CASNELA may update or modify these Terms from time to time to reflect changes in:
• Business operations
• Products and services
• Website functionality
• Legal requirements
• Customer service practices
Updated Terms will be posted on this page with a revised update date.
We encourage customers to review these Terms periodically.
Your continued use of casnela.com after updated Terms are posted means that you acknowledge the revised Terms.
Contact Us
If you have questions regarding these Terms and Conditions, your order, products, payments, or services, please contact our customer support team.
Brand: CASNELA
Website:
casnela.com
Legal Entity:
Hainan Jintu Technology Co., Ltd.
Unified Social Credit Code:
91460000MAEEDUEFXM
Registered Address:
19B, 19/F, Longteng Pavilion, No.24 Fengxiang Subdistrict Office, Qiongshan District, Haikou City, Hainan Province, China
Customer Support Email:
service@casnela.com
Phone:
+86 19907795717
When contacting us about an order, please include:
• Order number
• Email address used during checkout
• Product information
• Description of your request
This helps our team provide faster and more accurate assistance.
CASNELA
Refined Tabletop Essentials for Modern Living.
Design. Function. Detail. Everyday Beauty.